Customer Service

Primary Function:  Performs a variety of projects that are related to focusing on information and product flow to customers, while keeping management, and sales informed.   Interact with assigned customers by managing customer orders, addressing customer inquiries, and handling all customer concerns.   Receive payment from customers or employees for goods or services.

Major responsibilities:

• Perform administrative functions including data entry, payment processing and supply inventory.
• Works to resolve customer phoned in inquiries or complaints.
• Follow up with customer to see that complaints were satisfactory resolved and report to management any major concern or unresolved issues.
• Notify sales staff of account refusals, load, or shipping errors.
• Confers with other supervisory/managerial personal to recommend changes in order to avoid reoccurring complaints.
• Explain to customer by telephone or email action taken on complaint.
• Confers with sales, warehouse, or drivers to expedite or trace missing or delayed shipments, making sure customers are informed and product is delivered.
• Routes orders for filling and follows up on orders to ensure delivery by specified dates.
• Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer.
• Verify with Driver Supervisor(s) that all routes have been covered. Notifying sales reps. of any deviation to their routes.
• Coordinate and insure any and all stops returned from drivers are rerouted and delivered. Making sure sales and customers are notified.
• Issues credit memorandums to customers for returned products.
• Tracks and resolves open invoices.
• Work closely with warehouse and sales personnel to invoices and credit memos for special events
• Coordinates with accounts receivable on unpaid charge invoices and discrepancies on payments.

• Strong detail orientation and communication/listening skills
• Ability to provide excellent customer service skills. 
• Understands a sense of urgency around resolving customer orders and concerns.
• Must be able to effectively communicate with all levels of personnel.
• Must have professional attitude and able to deal with confidential material.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to write routine reports and correspondence.
• Ability to apply common sense, and be able to carry out instructions furnished in written, oral, or diagram form.
• Ability to work and make decisions effectively in an environment in which situations can arise and change quickly.
• Ability to thrive in a multi-task environment.
• Proficient in Microsoft Office Suite.   Ability to type 45 w.p.m.
• Four-year degree from a college or university; or program certificate; or two to four-years related experience and/or training; or equivalent combination of education and experience.

• GREAT HEALTH BENEFITS 
  • Medical - 3 different plans to choose from, one is completely company paid.
  • Dental
  • Vision
• OTHER ANCILLARY BENEFITS
  • 401(k) plan with company match
  • Company Paid Life Insurance
  • Company Paid Accidental Death and Dismemberment
  • Company Paid Short Term Disability
  • Paid Time Off
  • Paid Sick Time
  • Paid Parental Leave
• PRODUCT DISCOUNT.  We offer generous employee discounts on product purchases.

About Alliance Beverage:

In 1963 a man named Larry Gary, originally from the west side of Chicago, decided that owning a beer distributorship in Grand Rapids Michigan would be more fun than running a bowling alley. That was the moment that the company called Kent Beverage began.

At the same time a man named Tim Sullivan, originally from the east side of Detroit, was happily running a construction business. However, when Tim noticed his friends, who owned beer distributorships, were having more fun, he had to get one of his own. And he did, when he purchased B&B Beer in the late 1970’s!

Both businesses grew and prospered. Both businesses were passed from fathers to sons and continued to succeed in their territories until one day, over a pint, these two families decided to form a joint venture whereby the two companies combined would be stronger than the sum of their parts. They called the company Alliance Beverage and it was born May 13, 2013.

From the beginning, our company has recruited the best talent available, contributing to the highest standards of performance~ because we work together with commitment, & integrity.

Today, Alliance has more than 450 team members and services over 5,000 customers across the Western half of Michigan. With three distribution facilities and six sales offices, our employees live and are active in the communities they serve.